Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders. You can also mail your parcel to the aforementioned address using a delivery method that allows tracking. Return the parcel to one of our retail locations. Pack the item in its original packing materialģ. Whatsapp us at +65 84327097 or email to return your shoes.Ģ. VivoCity, #01-K3, Outside level 1 NTUC Fairprice / Unity entrance, 11am - 9pmġ. Tampines Mall, Outside #02-13, 11am - 9pm Our preferred return address is any of our retail locations If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please always text us or email us first before you return or exchange any items. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. You are responsible for postage costs of returned or exchanged items. We would recommend you to WhatsApp text us at +65 84327097 or let the representative know the details of your package. If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. Any product that is returned without all original packaging and accessories, including the box, menu, coupons/vouchers, and all other items originally included with the product at the time of delivery shall not be eligible for refund. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. Please note that orders must be returned from within the same country they were originally shipped to.
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Items purchased with promotional codes and sales items are not eligible for return or exchange. Any product returned outside of the 14-day return policy are at the discretion of Sunnystep
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We work on a case by case basis for international exchanges and returns. We are pleased to accept timely returns or exchanges of unused, unworn, unwashed, unaltered and undamaged items within 14 days from the date you received your order for all orders made in Singapore. For orders done after 3pm, processing day will start on the next business day. Your order will be delivered within 1 – 3 business days. We ship everyday except Sunday.įor orders done before 3pm, processing day will be counted on that day. Your order will be processed within the next business day for delivery. Shipping fees will be shown at your checkout.